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Introducing Made-in-Manitoba Training for the Accessibility Standard on Customer Service

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Name: Introducing Made-in-Manitoba Training for the Accessibility Standard on Customer Service
Date: June 16, 2017
Time: 11:30 AM - 1:00 PM CDT
Event Description:
The Accessibility Standard for Customer Service is now law in Manitoba. Businesses and organizations will be required to provide customer service that is accessible to all Manitobans. SMD has created a made-in-Manitoba series of six short videos that highlight the importance of making businesses and organizations more accessible to customers with disabilities. SMD is able to provide training that addresses all of the required components of training as outlined by the Accessible Customer Service Standard by using the videos and creating customized content for your business or organization.

Video Descriptions:

Accessibility: Removing Barriers
Provides examples of the different types of barriers people with disabilities often face, including: attitudinal, communication/ accessing information, technology, systemic and physical. Shows examples of accessible features and suggestions for removing the different types of barriers.

Accessibility: Understanding Human Rights
Explains the importance of Human Rights legislation and provides details on reasonable accommodation, why someone might submit a complaint to the human rights commission, and obligations of businesses & organizations under this legislation.

Accessibility: Understanding Accessibility
Understand that your customers have a variety of needs and everyone expects to be able to access services and be treated equally and with respect.

Accessibility: Assistive Devices
Shows and describes different types of adaptive and assistive devices. These devices support people with disabilities with day-to-day activities and are important for independence.

Accessibility: Customer Service
Outlines the requirements of the Customer Service Standard and the onus on businesses to identify, remove and prevent barriers to customers with disabilities.

Accessibility: How Can I Help?
Shows an easy way to communicate with people with disabilities in a customer service environment and tips for communicating respectfully.
Location:
Brandon Provincial Building
340 9th Street
Room 150 (First Floor)
Date/Time Information:
Friday, June 16, 2017
11:30 am – 1:00 pm
Contact Information:
Contact Community Education & Training to book your Customer Service Training: Phone: 204-975-3100 or 1-866-282-8041
Fees/Admission:
Free
Register by June 9, 2017
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